Job Openings

Job Title: Client Care Advocate - Preneed

 Location: Batesville, IN

Start Date: July 14, 2025

Pay: $17.58 per hour + overtime pay

Training Duration: 6-8 weeks (Monday-Friday, 8:30 am - 5:00 pm EST)

Post-Training Schedule: Hybrid schedule (3 days in the office, 2 days from home)

Working Hours: 8-hour shift, Monday-Friday, hours after training will be 9:30-6pm EST, need to be flexible with shift time

Perks and Benefits:

$3,500 sign-on bonus (including $500 cash and $3,000 equity)
All IT equipment provided
Hybrid work schedule after training period 
Free lunch and parking
Referral bonuses
Eligible for annual bonus 
Comfortable workspaces and game rooms
17 days annual PTO plus 11 holidays and volunteer time off
Free health insurance - employee & children levels based on salary band 
Training & career advancement
6% 401(k) match and equity opportunities
Tuition, adoption, and lifestyle reimbursement 

RESPONSIBILITIES: 

Understands insurance products, procedures, and system capabilities
Responds to inbound calls providing excellent customer service
Documents telephone conversations and written communication into a computer database or tracking system maintaining accurate corresponding hard copy files where applicable
Receives and resolves telephone inquiries from parties of the contract within service standards
Identify, communicate, and proactively work to solve problems or issues
Accurately answer all consumer/customer questions regarding all Global Atlantic products and accurately articulate features, advantages, and benefits and understanding the variances by State 
Investigates client request or complaints utilizing system and contract provisions to provide resolution within established administrative and compliance guidelines 
Focuses on Global Atlantic’s long-term success by building strong (internal and external) customer relationships 
Responsible for reporting to work at the start of scheduled shift and must be comfortable with having all calls recorded for quality assurance. 
Main contact for assigned sales representatives, accounts, and states 
Provides a broad range of technical and operational support to clients and agents 
Knowledgeable in using reporting tools and using good judgment when supplying reports to external customer and ensuring no breach in privacy
Participation in team meetings
Provides other duties as assigned by management

 REQUIRED QUALIFICATIONS:

High School diploma or GED required
1+ years of work experience in customer service
Strong PC and Software skills, especially Microsoft Office products
Insurance industry knowledge is a plus

PREFERRED QUALIFICATION:

Proven ability to grasp new products, concepts, and procedures
Understanding of the industry, sales process, and distribution channel
Strong attention to detail with excellent organizational skills
Great interpersonal and team skills required
Strong written and oral communication skills
Excellent phone presence and presentation
Ability to maintain positive attitude and composure in dealing with difficult situations
Demonstrated flexibility with schedules and time management
This role is not eligible for visa sponsorship now or in the future