Job Openings

Customer Service Representative (4)

Date Posted:
November 3, 2021
Contact Email:
Description:

Pursuant to Company policy, all employees are required to be vaccinated for COVID-19 to access GA facilities. Currently, most of our interviews will occur over video. All offices are currently open, and our employees are back 4 days a week in NY and 3 days a week in all other offices. If you have questions on this policy, please contact recruiting@gafg.com.

Global Atlantic has an exciting opportunity for a Consultative Customer Specialist position based in Batesville, IN. This person participates as a member of a team of customer service representatives engaged in processing insurance support phone calls, post call activities and completion of call back commitments involving our preneed insurance customers, internal and external, by performing the following duties:

RESPONSIBILITIES:
Understands insurance products, procedures, and system capabilities
Responds to inbound calls providing excellent customer service
Documents telephone conversations and written communication into a computer database or tracking system
Receives and resolves telephone inquiries from parties of the contract within service standards
Identify, communicate, and proactively work to solve problems or issues
Accurately answer all consumer/customer questions regarding all Global Atlantic products and accurately articulate features, advantages, and benefits and understanding the variances by State
Investigates client request or complaints utilizing system and contract provisions to provide resolution within established administrative and compliance guidelines
Focuses on Global Atlantic’s long-term success by building strong (internal and external) customer relationships
Responsible for reporting to work at the start of scheduled shift and must be comfortable with having all calls recorded for quality assurance. Ability to work shifts that include evening work shifts
Participation in team meetings and other cross functional groups is expected
Provides other duties as assigned by management

REQUIRED QUALIFICATIONS:
Bachelor’s degree or equivalent work experience
1+ years’ experience in customer service
Strong PC and Software skills, especially Microsoft Office products
Insurance industry knowledge is a plus

Global Atlantic is an equal opportunity employer, does not discriminate in employment on any basis that is prohibited by federal, state, or local laws.