Customer Service Representative
This position is not eligible for visa candidates now or in the future. We have lifted our vaccination requirement at this time.
Global Atlantic has an exciting opportunity for Customer Service Representative positions based in in either our Batesville, IN or Des Moines, IA offices. We have eight openings at this time.
The start date for this position will be: Monday, November 13th.
Training will run for approximately 6-8 weeks, Monday – Friday in office from 8:30am – 5:00pm EST.
After graduating from our training program you will work a hybrid schedule, 3 days/week in the office and 2 days/week from home.
Post training hours are Monday - Friday 10:30am – 7:00pm EST. There may be opportunities for an earlier schedule (8:00/8:30am start time) post-training.
***PERKS AND BENEFITS***
$3,500 sign on bonus- $500 cash, $3,000 equity
All IT equipment provided (computer, monitors, keyboard, etc.)
Hybrid work schedule – 2 days at home, 3 days in-office
FREE lunch and parking provided!
$500 referral bonus
This person participates as a member of a team of customer service representatives engaged in processing insurance support phone calls, post call activities and completion of call back commitments involving our preneed insurance customers, internal and external, by performing the following duties:
Understands insurance products, procedures, and system capabilities
Responds to inbound calls providing excellent customer service
Documents telephone conversations and written communication into a computer database or tracking system maintaining accurate corresponding hard copy files where applicable
Receives and resolves telephone inquiries from parties of the contract within service standards
Identify, communicate, and proactively work to solve problems or issues
Accurately answer all consumer/customer questions regarding all Global Atlantic products and accurately articulate features, advantages, and benefits and understanding the variances by State
Investigates client request or complaints utilizing system and contract provisions to provide resolution within established administrative and compliance guidelines
Focuses on Global Atlantic’s long-term success by building strong (internal and external) customer relationships
Responsible for reporting to work at the start of scheduled shift and must be comfortable with having all calls recorded for quality assurance.
Main contact for assigned sales representatives, accounts, and states
Provides a broad range of technical and operational support to clients and agents
Knowledgeable in using reporting tools and using good judgment when supplying reports to external customer and ensuring no breach in privacy
Participation in team meetings and other cross functional groups is expected
This person is knowledgeable in commission triggers by product, commission payment and chargeback by product and distribution channel
Provides other duties as assigned by management
Bachelor’s degree or equivalent work experience
1+ years’ experience in customer service
Strong PC and Software skills, especially Microsoft Office products
Insurance industry knowledge is a plus
Proven ability to grasp new products, concepts, and procedures
Understanding of the industry, sales process, and distribution channel
Strong attention to detail with excellent organizational skills
Great interpersonal and team skills required
Strong written and oral communication skills
Excellent phone presence and presentation
Ability to maintain positive attitude and composure in dealing with difficult situations
Demonstrated flexibility with schedules and time management