Job Openings

Customer Service Representative

Date Posted:
November 7, 2023
Contact Email:

This position is not eligible for visa candidates now or in the future.  We have lifted our vaccination requirement at this time.

POSITION OVERVIEW -  - $500 Sign on Bonus!!

Global Atlantic is hiring a class of 25 to start on January 22nd, 2024

Global Atlantic has an exciting opportunity for a Customer Service Specialist position based in Batesville, IN, Des Moines, IA, or Hartford, CT. This person participates as a member of a team of customer service representatives engaged in processing insurance support phone calls, post call activities and completion of call back commitments involving our annuity customers, internal and external, by performing the following duties:


Understands insurance products, procedures, and system capabilities
Responds to inbound calls providing excellent customer service
Documents telephone conversations and written communication into a computer database or tracking system maintaining accurate corresponding hard copy files where applicable
Receives and resolves telephone inquiries from parties of the contract within service standards
Identify, communicate, and proactively work to solve problems or issues
Accurately answer all consumer/customer questions regarding all Global Atlantic products and accurately articulate features, advantages, and benefits and understanding the variances by State 
Investigates client request or complaints utilizing system and contract provisions to provide resolution within established administrative and compliance guidelines 
Focuses on Global Atlantic’s long-term success by building strong (internal and external) customer relationships 
Responsible for reporting to work at the start of scheduled shift and must be comfortable with having all calls recorded for quality assurance. 
Main contact for assigned sales representatives, accounts, and states 
Provides a broad range of technical and operational support to clients and agents 
Knowledgeable in using reporting tools and using good judgment when supplying reports to external customer and ensuring no breach in privacy
Participation in team meetings and other cross functional groups is expected 
This person is knowledgeable in commission triggers by product, commission payment and chargeback by product and distribution channel 
Provides other duties as assigned by management


Bachelor’s degree or equivalent work experience
1+ years’ experience in customer service
Strong PC and Software skills, especially Microsoft Office products
Insurance industry knowledge is a plus


Proven ability to grasp new products, concepts, and procedures
Understanding of the industry, sales process, and distribution channel
Strong attention to detail with excellent organizational skills
Great interpersonal and team skills required
Strong written and oral communication skills
Excellent phone presence and presentation
Ability to maintain positive attitude and composure in dealing with difficult situations
Demonstrated flexibility with schedules and time management