Job Openings

Customer Service Representative

Date Posted:
November 1, 2021
Company:
Contact Email:
Description:

Pursuant to Company policy, all employees are required to be vaccinated for COVID-19 to access GA facilities. Currently, most of our interviews will occur over video. All offices are currently open, and our employees are back 4 days a week in NY and 3 days a week in all other offices. If you have questions on this policy, please contact recruiting@gafg.com.

Global Atlantic has an exciting opportunity for a Consultative Customer Specialist position based in Batesville, IN. This person participates as a member of a team of customer service representatives engaged in processing insurance support phone calls, post call activities and completion of call back commitments to our insurance customers, internal and external, by performing the following duties:

RESPONSIBILITIES:
Responds to inbound calls providing excellent customer service
Identify, communicate, and proactively work to solve problems or issues
Accurately answer all consumer/customer questions regarding all Global Atlantic products and accurately articulate features, advantages, and benefits and understanding the variances by State
Investigates client requests or complaints utilizing system and contract provisions to provide resolution within established administrative and compliance guidelines
Focuses on Global Atlantic’s long-term success by building strong (internal and external) customer relationships
Responsible for reporting to work at the start of scheduled shift and must be comfortable with having all calls recorded for quality assurance. Ability to work shifts that include evening work shifts
Participation in team meetings and other cross functional groups is expected