Job Openings

Preneed Customer Service Representative

Date Posted:
March 27, 2024
Contact Email:
Description:

***This position is not eligible for visa candidates now or in the future. 

Location Option: Des Moines, IA 

Start Date: April 22, 2024

Pay: $17.58 per hour with $500 sign-on bonus

Training Duration: 6-8 weeks (Monday-Friday, 8:30 am - 5:00 pm EST)

Post-Training Schedule: Hybrid schedule (3 days in the office, 2 days from home)

Working Hours: 8-hour shift, Monday-Friday, the call center is open from 8am – 7pm EST /7am - 6pm CT, need to be flexible with shift time

Perks and Benefits:

$3,500 sign-on bonus (including $500 cash and $3,000 equity)
All IT equipment provided
Hybrid work schedule (2 days at home, 3 days in the office)
Free lunch and parking
Referral bonuses

RESPONSIBILITIES: 

Understands insurance products, procedures, and system capabilities
Responds to inbound calls providing excellent customer service
Documents telephone conversations and written communication into a computer database or tracking system maintaining accurate corresponding hard copy files where applicable
Receives and resolves telephone inquiries from parties of the contract within service standards
Identify, communicate, and proactively work to solve problems or issues
Accurately answer all consumer/customer questions regarding all Global Atlantic products and accurately articulate features, advantages, and benefits and understanding the variances by State 
Investigates client request or complaints utilizing system and contract provisions to provide resolution within established administrative and compliance guidelines 
Focuses on Global Atlantic’s long-term success by building strong (internal and external) customer relationships 
Responsible for reporting to work at the start of scheduled shift and must be comfortable with having all calls recorded for quality assurance. 
Main contact for assigned sales representatives, accounts, and states 
Provides a broad range of technical and operational support to clients and agents 
Knowledgeable in using reporting tools and using good judgment when supplying reports to external customer and ensuring no breach in privacy
Participation in team meetings
Provides other duties as assigned by management

 REQUIRED QUALIFICATIONS:

High School diploma or GED required
1+ years of work experience in customer service
Strong PC and Software skills, especially Microsoft Office products
Insurance industry knowledge is a plus

PREFERRED QUALIFICATION:

Proven ability to grasp new products, concepts, and procedures
Understanding of the industry, sales process, and distribution channel
Strong attention to detail with excellent organizational skills
Great interpersonal and team skills required
Strong written and oral communication skills
Excellent phone presence and presentation
Ability to maintain positive attitude and composure in dealing with difficult situations
Demonstrated flexibility with schedules and time management