Total Tech Connection – IT Support Technician
Locally owned and operated company seeking IT Support Technician for our Batesville, IN location. The ideal candidate will possess the following skills and traits:
Experience providing Technical Desktop, Service Desk and/or Support Services
Manage operations in the field – as needed train or supervise others to train on software, hard and automation operations.
First line of contact for hardware, software and telecommunications problems.
Diagnose, evaluate, analyze and coordinate best repair/installation plan.
Experience working with a wide variety of different technology platforms, inclusive of hardware, software, desktop and network – including desktops, laptops, printers, peripherals, Windows, Apple OS, Windows Server Active Directory, Microsoft Office, Office 365 and mobile devices.
Knowledge of LAN/WAN.
Knowledge of Network Subnetting including VLans.
Experience with routers, firewalls, switches and wireless access points.
Knowledge of VOIP Phone Systems.
Proficiency in using the Microsoft Office suite of applications including Microsoft PowerPoint, Word, Excel and Outlook.
CompTIA A+ Certification or better.
Excellent communication skills.
Ability to work independently or in a team environment.
Able to work in a fast-paced environment.
Positive, flexible and self-motivated attitude.
Detail-oriented with exceptional follow-up skills.
Excellent organizational skills with the ability to manage time, priorities and multiple tasks.
Ability to problem solve in a quick and efficient manner.
Ability to handle highly confidential information/materials.
Exceptional client service skills dealing with business and residential clients.
Ability to process new materials quickly and proficiently – apply new information, concepts and procedures in a constructive manner.
Ability to manage high stress, demanding situations in a professional manner.
Full-time position – Monday – Friday – 8 am-4:30 pm – with the possibility of evenings and weekends for emergency calls or installations
Valid driver’s license and good driving record required.